xcloud Legal Notice

We at xcloud operate an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. This legal notice sets out the framework governing your access to xcloud, our service boundaries, and your obligations as a user. Our platform offers slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), and esports betting (Mobile Legends, Free Fire, PUBG Mobile).

We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that their access and use of xcloud comply with the laws of their own jurisdiction. If you access xcloud from a territory where such services are restricted or prohibited, you do so at your own risk and without our consent or authorization. We reserve the right to suspend or terminate any account that we believe is accessing our platform in violation of local law.

This notice clarifies our legal position, data handling practices, and the terms under which we operate. If you have legal or compliance questions regarding xcloud, our team is available via the contact methods listed below.

Jurisdiction and Service Availability on xcloud

Our xcloud platform is offered only where applicable local law permits. We maintain compliance with regulations in supported jurisdictions across Southeast Asia, with specific focus on territories where online gaming and sportsbook services are legally permitted. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang may access xcloud subject to their own jurisdiction's local law. However, we do not represent or warrant that xcloud is licensed, approved, or legal in any specific country or territory.

Users are solely responsible for determining whether their access and use of xcloud complies with their jurisdiction's law. We at xcloud cannot provide legal advice regarding local gambling or gaming regulations. If you are uncertain about the legality of online gaming in your location, we recommend consulting a local legal professional before creating an account or depositing funds.

Service availability

xcloud is available only where local law permits; we do not operate in prohibited jurisdictions.

User responsibility

Account holders are responsible for verifying that their access complies with their jurisdiction's law.

Account suspension

We reserve the right to suspend or terminate accounts that access xcloud from prohibited territories.

No legal advice

xcloud does not provide legal guidance; consult local counsel regarding gaming regulations in your area.

Account eligibility and user declarations

By creating an account on xcloud, you declare that you have reached the legal age for gaming in your jurisdiction and that you are not prohibited by law from accessing online gaming services. You represent that all information you provide during account registration and Know Your Customer (KYC) verification is accurate, complete, and truthful. Any misrepresentation of your identity, age, or jurisdiction may result in immediate account suspension and forfeiture of any balance.

We at xcloud undertake to verify your identity and age through our KYC process before permitting withdrawals. This verification is a legal requirement in supported jurisdictions and a fundamental part of our anti-fraud and anti-money-laundering controls. If we are unable to verify your information or if we have reasonable grounds to believe your account details are false, we will suspend your account and may be obligated to report the matter to relevant authorities.

Payment methods and financial compliance

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. All payment transactions on xcloud are subject to anti-money-laundering (AML) and know-your-customer (KYC) regulations applicable in supported jurisdictions. We monitor transactions for suspicious activity, unusual patterns, or indicators of fraud or money laundering. If we identify a transaction that triggers our compliance alerts, we may freeze the transaction, suspend the account, or request additional documentation.

Users are responsible for ensuring that funds deposited to xcloud are derived from lawful sources. We do not knowingly process deposits from proceeds of crime, sanctions evasion, or other illegal activities. Any account found to violate these requirements may be permanently closed, and we may be obligated to report the matter to financial intelligence units or law enforcement.

• 1
  Verify your jurisdiction's lawObligation 1

  Confirm that online gaming access in your location is lawful before creating an xcloud account.

• 2
  Complete accurate KYC verificationObligation 2

  Provide true identity information during account opening and verification to avoid suspension.

• 3
  Use lawful funding sources onlyObligation 3

  Ensure all deposits originate from legitimate sources; xcloud does not accept proceeds from illegal activity.

Data Protection, Privacy, and Legal Compliance on xcloud

We at xcloud protect your personal data through encryption, access controls, and restricted retention policies. Your KYC documents (identification, address proof), account information, and payment details are stored securely and accessed only by authorized personnel for account verification, compliance review, and fraud prevention. We retain your data only as long as necessary to fulfill legal obligations and maintain account records. After your account is closed, we retain certain data for the period required by applicable law before secure deletion.

We do not share your personal information with third parties except where required by law (e.g., to comply with court orders, tax authorities, or anti-money-laundering obligations). Your payment information is transmitted through secure channels and never stored in plain text. We do not sell your data to marketing companies or other commercial entities.

All xcloud transactions are logged and retained for audit purposes. Your account history—including deposits, withdrawals, gameplay, and bets—is permanent and accessible only to you and authorized xcloud personnel. This record-keeping supports compliance verification, dispute resolution, and regulatory oversight.