xcloudPrivacy Policy

This page describes what we collect when you use xcloud and how we keep that data protected. We at xcloud gather personal information during account registration, identity verification, payment processing, and gameplay to operate our platform securely and comply with applicable regulations. Our commitment is to handle your data transparently, store it securely, and share it only where necessary for service delivery or legal compliance.

Our xcloud privacy practices apply to all users who access our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), and esports betting (Mobile Legends, Free Fire, PUBG Mobile) across supported jurisdictions. We collect data to verify your identity, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, manage your withdrawals, detect fraud, and provide customer support in English during business hours.

Our servers may sit outside your jurisdiction; however, we undertake to apply the same data protection standards regardless of where your information is stored. If you have questions about how we handle your data, you may contact our support team at any time. This privacy policy applies to xcloud.bet and all xcloud services.

Data Collection and Use on xcloud

When you create an xcloud account, we collect your legal name, email address, date of birth, and residential address. This information is required for Know Your Customer (KYC) verification, which protects against fraud and money laundering. We also collect identification document images (ID card, passport, or driver's license) and proof of address (utility bill or rental agreement) to verify your identity before you can deposit or withdraw funds.

We collect payment information when you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet. We do not store full credit card numbers or bank account details; instead, we retain only transaction references and the payment method type you selected. Our payment processors handle sensitive financial data according to industry security standards (PCI DSS compliance). We use this information to process your deposits, reconcile account balances, and investigate payment disputes.

We collect gameplay data—including every bet, every game result, every payout, and every account balance change—to maintain accurate transaction history and ensure platform integrity. This data is stored in your xcloud account history and is available for your review at any time. We use gameplay data to detect suspicious patterns (e.g., rapid account changes, unusual betting behavior, or geographic inconsistencies) and to generate aggregate statistics for platform analytics.

Personal data: We collect name, email, date of birth, and address for account creation and KYC verification.
Identity documents: We collect scans or photos of ID documents and proof of address; these are retained encrypted for compliance and fraud prevention.
Payment information: We collect payment method type and transaction references; we do not store full financial details.
Gameplay history: We collect bets, results, and payouts to maintain transaction records and detect suspicious activity.
Technical data: We collect IP address, device type, and browser information for security and fraud detection.

How we use your data on xcloud

We use your personal data to operate xcloud and deliver our services. Specifically, we use it to verify your identity (KYC), process deposits and withdrawals, maintain your account balance, settle bets and payouts, and provide customer support. We may contact you via email or in-app message if we detect account irregularities, need additional documentation for verification, or if you request account recovery after password loss. We use aggregate gameplay data (without identifying individuals) to understand player preferences, optimize game offerings, and improve platform performance.

We undertake to use your data only for these stated purposes. We do not sell your personal information to third parties. We may share data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, etc.) to process your transactions, with compliance officers to verify identity and detect fraud, and with law enforcement only if legally required (e.g., court order or subpoena). We may also share data internally across xcloud teams to investigate disputes, prevent abuse, and improve security.

Note: Our xcloud servers are located outside Indonesia. Your data may be transferred, stored, and processed outside your jurisdiction. We apply industry-standard encryption and access controls regardless of server location.

Cookies and tracking on xcloud

We at xcloud use cookies—small data files stored on your device—to remember your login session, track your preferences, and measure site performance. When you visit xcloud, your browser receives a session cookie that keeps you logged in while you play slots, access live tables, or place sportsbook bets. This session cookie expires when you log out or close your browser. We may also use analytics cookies to understand how users navigate our platform, which games are popular, and when players from Jakarta, Surabaya, Bandung, Medan, and Semarang are most active on xcloud.

You may disable cookies in your browser settings, but doing so may limit your ability to use xcloud features. We do not use cookies to track you across unrelated websites; our cookies function only on xcloud.bet. Third-party services (such as payment processors) may place their own cookies on your device to manage transactions, but we do not control these cookies.

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Session cookiesEssential

We use these to keep you logged in and remember your account on xcloud during your visit.
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Analytics cookiesOptional

We use these to gather anonymous statistics about platform usage and game popularity on xcloud.
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Third-party cookiesExternal

Payment processors may place cookies to manage transactions; we do not control these.

Your Rights and Data Security on xcloud

We at xcloud undertake to protect your data through encryption, secure servers, and restricted access controls. Your password is hashed and never stored in plain text. Payment data is encrypted in transit and at rest. Your identification documents are stored in encrypted containers accessible only to authorized xcloud staff members. We implement firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

You have rights regarding your xcloud data. You may request to view all personal information we hold about you, request correction of inaccurate data, or request deletion of your account and associated data (subject to legal retention requirements). During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may extend beyond normal business hours. To exercise these rights, contact our support team via live chat, email, or in-app help. We will respond within reasonable timeframes and explain any limitations based on legal compliance or operational necessity.

We retain your personal data for as long as your xcloud account is active. After account closure, we retain data for the period required by applicable law (typically several years) to settle disputes, investigate fraud, or comply with financial regulations. We do not retain data longer than necessary. If we experience a data breach affecting xcloud security, we will notify affected users via email and provide guidance on protective measures. Our commitment is to maintain the highest standards of data protection and respond transparently to any security incident.